News in brief

PASS launches food complaints service


Public Analyst Scientific Services (PASS) has launched a service to investigate reports of food faults received from consumers and manufacturers.

The firm, part of the Eurofins Scientific group, said it is for manufacturers, retailers and enforcement authorities.

PASS is offering a complaints investigation service, which includes foreign body identification, taint and off-flavour analysis, authenticity and quality checks as well as opinion on composition and safety.

A web based interface will be live shortly to allow customers access to the service.

This will also provide a link to the reporting and trending functionality of Eurofins’ euro-portal, allowing customers to highlight potential problem products, leading to preventative action and a potential reduction in complaints and associated costs, said the firm.

PASS supplies public and agricultural analyst services to local authorities in the UK. Its public analysts provide sampling advice, analytical services and opinion to local authority customers and offer regional coverage across the UK.

Sue Riley, of Eurofins, said headlines about insects, glass, plastics or other foreign bodies found by consumers are common.

“This kind of negative exposure, especially when fuelled by social media, can have a devastating effect on a brand.

“At Eurofins we recognise that food retailers and manufacturers need to be able to respond to consumer complaints with accurate information as quickly as possible.”

Related News

Eurofins opens lab in Singapore. ©iStock/superjoseph

Lab demonstrates commitment to Asia Pacific - Eurofins

Liz Moran named as top UK scientist

Time is expensive in food fraud battle

Eurofins buys Triple Quadrupole LC/MS system

Eurofins invests in pesticide testing

Eurofins' Wolves, UK lab

Eurofins invests in lab entry procedures

Eurofins Genomics opens facility in Kentucky and FY results

Eurofins opens lab and updates on 2015 milestones

Eurofins to acquire Exova’s food, water and pharma testing business in UK & Ireland for £18m

Eurofins expands client reach in UK and Ireland

Picture: Istock

Eurofins to expand Chinese food testing lab

Submit a comment

Your comment has been saved

Post a comment

Please note that any information that you supply is protected by our Privacy and Cookie Policy. Access to all documents and request for further information are available to all users at no costs, In order to provide you with this free service, William Reed Business Media SAS does share your information with companies that have content on this site. When you access a document or request further information from this site, your information maybe shared with the owners of that document or information.